FAQs

What size should I order?

Weight based Size Recommendations:

Small 25-50 lbs / 11-22 kg

Medium 51-130 lbs / 23-58 kg

Large 130-200+ lbs / 59-90 kg

 We strongly recommend reading each Size's Dimension before ordering your Vogmask.

Version 9 size is slightly different from our size guide, please contact us if you have any questions regarding the size instruction before placing your order.

 

Where can I buy authentic vogmask products in Canada?

You can purchase authentic, most updated styles and versions of vogmask through vogmask Canada official website, or through one of our authorized retail stores in western & eastern Canada.

 

How to wear the Vogmask?

Please follow the Fitting Guide below and in the Vogmask package for instructions on applying:

Fitting Guide:

  • Unfold the mask by holding top with noseband up and bottom down.
  • Place mask over face with bottom under chin and noseband across bridge of nose. Place ear loops behind ears. Make sure hairs are not between face and mask.
  • Squeeze the noseband to seal mask on face. Adjust for comfortable fit. Check for air leaks by holding mask to face. Adjust to create good seal for maximum filtering efficiency.

 

What is your shipping and return/ exchange policy?

  • Shipping Policy

We currently offer a flat rate shipping of $10 within Canada. The flat shipping will not be available for remote areas, for more details, please contact our customer service. Currently we don’t offer international shipping.

All orders are processed and shipped from Richmond, British Columbia. Shipping time is about 2-5 business days. Please allow 2 business days for our warehouse to process your order during peak shipping time frames.

 

  • Return & Exchange Policy

We accept exchange/return on any unused masks within 30 days upon receiving the shipment. For hygienic purposes, the product package must be unopened, and in original condition. We DO NOT accept exchange or return on version 9 items. We DO NOT refund the shipping fee on exchanged items. Customer pays return shipping on any item sent in for refund or exchange. We are not responsible for lose or damage to any item you ship to us and we highly suggest you insure any item you ship. Please inform our customer service before you ship the Return or Exchange item, otherwise our warehouse will refuse to accept it.

To ensure the ordering of the right size, please click here for the Vogmask sizing guide, or contact us for assistance.


 

What is the classification and intended use for Vogmask?

 Vogmask is designed as Filtering half masks to protect against particles.  

Our product is Korean Ministry of Food and Drug Safety Certified KF-94, GB2626-2006 Personal Protective Equipment Certified KN95, and in assessment for CE Mark Personal Protective Equipment - filtering half masks for particles, against EN 149:2001 + A1:2009 for EU market.  Vogmask conforms to NIOSH N99 filter efficiency as stated in 42 CFR Part 84.181.

 Vogmask is NOT classified as masks to prevent disease – Regulated under CDRH/FDA as Class II medical devices subject to premarket notification 510(k), classified as surgical mask 21 CFR 878.4040. Surgical masks are not PPE, they protect the patient and the surgical area from contamination. Surgical masks prevent droplets being expelled into the environment by the wearer and protect patients in surgery from these being transferred to the operative site.

 

What should I do if the ear loops tug on my ears and bend my ears forward?

Try stretching the ear loops to maximum length two or three times, and then try the mask on again for size and comfort. 

 

What if the faceblank does not extend beneath my chin?

Once you position the side up with the aluminum noseband formed over the bridge of your nose, a properly fitting mask should reach below your chin. If it does not comfortably reach below your chin, the mask is too small to get a good seal. Try first positioning the noseband lower on your nose bridge. 

 

What should I do if the mask fogs my glasses?

 Follow fitting instructions carefully. Make sure the side up is the side with the noseband for forming over the bridge of the nose. Form the aluminum noseband carefully on the gaps between the nose bridge and the cheeks. Your exhale should exit the mask through the exhalation valve and not out the gaps between the cheeks and nose bridge.

 

What is the useful life of Vogmask?

 The useful life depends on the environmental conditions the mask in which the mask is worn. The mask may be reused until the Use by Date marked on the packaging. The obsolescence date is three (3) years from the date of manufacture.

 Vogmask is certified as a Reusable mask product. Once the middle layer particle filtering textile is clogged with microscopic particles, there is an increase in breathing resistance and the mask should be replaced.

 If any part or assembly of the mask is damaged, or if a good seal is not achievable, discard the mask.

 

Where is the filter and can it be replaced?

 The particle filtering textile and the carbon filter are sewn into the middle layers of the mask and are the same dimension as the outer faceblank. The filter is not replaceable. After the useful life of the mask, the entire mask has to be replaced.

 

What is the disk on the side of the mask?

The disk on the side of the mask is a one-way exhalation valve designed to add comfort to the wearer by the free exit of moisture and CO2 of the exhale. Valved respirators protect the wearer from airborne hazardous contaminants.  

 

Does the exhalation valve filter the exhalation of the wearer?

 No, the exhalation valve is made of three parts: a valve base, a silicone membrane (stopper), and a valve cover. The silicone stopper opens with the pressure of exhalation, and returns to closed position to prevent inward leakage. Valved respirators do not protect others from the wearer's exhalation.  For mask use where protection from the wearer's exhale and from inhaled particles, choose a mask without an exhalation valve. 

 

Can the valve be taken off for washing?

 No, the valve is permanently heat sealed to the mask. It is fine to get it wet, This will clear it of microscopic dust and particles. If the valve on your mask falls apart, do not use the mask. Contact us for a replacement.

 

What are the maintenance and washing instructions?

 Mildly rinse outer and inner layer with water, add a small drop of liquid soap (like dishwashing liquid), rinse again and hang dry. Store in a clean dry place free of dust. Do not store in plastic bag unless fully dried.

 

Is it normal to feel resistance when inhaling through a mask?

 Yes, there is breathing resistance in any high efficiency particle filtering face mask.  For most people, once you are not thinking about it, the resistance is not an issue.  The inhalation resistance on our product is well within the acceptable range specified by NIOSH:

 

Test Procedure(s): Standard Test Protocol (STP) Number:     STP0145 Rev 03

The inhalation resistance criteria as stated in 42  CFR Part 84.180 is an initial inhalation not exceeding 35 mm water column height pressure . The test articles submitted by the sponsor conform to this NIOSH criterion for airflow resistance.

Results: Inhalation Resistance

Test Article   Result

      1                   8.8

      2                   7.6

      3                   8.0

 

If you have any questions about your mask or are unsure in any way about the integrity or function of any component of the mask, please contact us at info@vogmask.ca.