Shipping, Return & Exchange Policy

Shipping Policy

We currently offer a flat rate shipping of $14.99 and express shipping of $24.99 within Canada. The flat shipping will not be available for remote areas, for more details, please contact our customer service. Currently we don’t offer international shipping.

All orders are processed and shipped from Richmond, British Columbia. Flat rate shipping time is about 2-5 business days; express shipping time is about 1-3 days. Please allow 2-3 business days for our warehouse to process your order during peak shipping time frames.
 
Return & Exchange Policy (Important. Please read carefully)

We accept exchange/return on any unused masks within 30 days upon receiving the shipment. For hygienic purposes, the product package must be unopened, and in original condition. We DO NOT refund the shipping fee on exchanged items. We DO NOT accept exchange or return on version 9 items. Customer pays return shipping on any item sent in for refund or exchange. We are not responsible for lose or damage to any item you ship to us and we highly suggest you insure any item you ship. Please inform our customer service before you ship the Return or Exchange item, otherwise our warehouse will refuse to accept it.

To ensure the ordering of the right size, please click here for the Vogmask sizing guide, or contact us for assistance.